This is not good at all! We will do our best to help you with such a disaster! If you have lost progress in a game, the first thing to check is whether the game is connected to your Facebook profile or if you are logged in with your Apple ID or Google account. If so, contact us from the game on your device and provide the following information so we can quickly find your progress: 1. Your email address (if you've used it before); 2. If you have made any payments, please take a screenshot of the invoice and send it to us. (Note: we will need the transaction ID); 3. The approximate number of coins and level number you had before your progress was lost. To contact us, please do the following: - Open the game; - Click on the menu icon in the upper right corner of the screen; - Select the "Support" option; - Describe your problem; - Click "Submit". P.S. Don't worry, we will do our best.