My game crashes/freezes!

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We are sorry the game isn't running smoothly on your device. Most of all, let’s try to fix it!

Force close the app (iOS | Android)
Turn your device off;
Turn your device on by holding the power button;
Start the game to see if it works again.
If these steps do not solve the issue, paw-lease try the following:
Fully charge your device and try starting the game again;
Close other apps before opening the game;
Check your Internet connection;
Make sure you have enough storage available on your device: 1.5 GB should be enough;
You should have the latest version of the game available for your device;
The OS on your device should also be up to date. You can check that is the settings of your device;
Please follow these recommendations and contact our team from the game settings if the issue persists!